our policies

We recommend booking appointments online to access the most up-to-date availability and scheduling options. A $50 deposit and a valid credit card on file are required to secure your appointment. To ensure adequate time for our medical director to review all submitted paperwork, appointments must be scheduled at least 48 hours in advance. Additionally, a completed medical history form is required at least once per year to maintain accurate and up-to-date records.

Same-day bookings and same-day rescheduling are not permitted. Must call-in to change appointment if its within 24 hours.

Appointments

A $50 deposit is required to secure all appointments. The deposit is collected at the time of booking and is applied in full toward your treatment total at your appointment.

  • Rescheduling or canceling with more than 24 hours’ notice: Your deposit transfers to your rescheduled appointment.

  • Canceling within 24 hours or not showing up: Your deposit is forfeited. The forfeited deposit serves as your $50 cancellation or no-show fee, so you will not be charged an additional fee.

  • Late arrivals: If a late arrival requires your appointment to be rescheduled, the deposit is forfeited.

  • Deposits are non-refundable and cannot be redeemed for cash. If your provider determines that you are not a candidate for treatment, your deposit will be applied toward a future service / refunded.

deposits

Appointments canceled within 24 hours of the scheduled time, and no-show appointments, will forfeit the $50 deposit. For appointments booked without a deposit, a $50 cancellation or no-show fee will be charged to the card on file.

Please note: There are no exceptions to this policy. We appreciate your understanding and cooperation.

cancellations

Patients arriving more than 10 minutes late may need to be rescheduled.

Late arrivals may forfeit their appointment if adequate treatment time is no longer available.

late arrivals

Touch-ups are intended to fine-tune results following a provider-recommended treatment plan and are not guaranteed.

• Touch-ups must be completed within 14–21 days of the original treatment, unless otherwise documented by the provider.
• Complimentary touch-ups are only available when the client has accepted and received the provider’s full recommended treatment plan without modification to product type, quantity, or units.
• Electing to under-treat or alter the provider’s recommendation voids complimentary touch-up eligibility.
• Requests made beyond the approved touch-up window will require booking a new, paid treatment appointment.

Touch-Up Eligibility Policy

Forms & Paperwork Policy

All required intake forms and consent documents must be completed and submitted prior to your scheduled appointment start time.

Incomplete forms may result in appointment delays or

rescheduling.

Purra MedSpa ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, book services, or interact with us online.

By using our website and services, you consent to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number, and mailing address

  • Payment details (processed securely through third-party providers)

  • Medical history or health-related information (for treatment purposes)

  • Rewards program details (Aspire, X+, etc.)

b. Non-Personal Information

  • IP address, browser type, and device information

  • Website usage data (cookies, analytics, and tracking tools)

3. How We Use Your Information

We use your information to:

  • Schedule and manage appointments

  • Process payments securely

  • Provide personalized treatment plans

  • Send appointment reminders, promotions, and updates

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

4. How We Protect Your Information

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell or rent your personal information. However, we may share data with:

  • Third-party payment processors (for transactions)

  • Medical professionals (when necessary for your treatment)

  • Legal or regulatory authorities (if required by law)

6. Cookies & Tracking Technologies

We use cookies and analytics tools to enhance your browsing experience. You can disable cookies through your browser settings, but this may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or content.

8. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information

  • Opt out of marketing emails (unsubscribe link provided)

  • Request a copy of the data we store about you

To exercise your rights, contact us at info@purramedspa.com .

9.text message (SMS) terms

Program description. By opting in, you agree to receive recurring automated marketing and informational text messages from Purra MedSpa at the mobile number you provided. These may include promotions, monthly specials, new treatment announcements, event invitations, and appointment reminders. You can opt in through our booking or intake forms, our website, in person, or by texting JOIN to 717-502-2564.

Consent is not required to purchase. Agreeing to receive text messages is not a condition of purchasing any product or service.

Message frequency. Message frequency varies, up to 5 messages per month.

Cost. Message and data rates may apply. Check with your mobile carrier for details about your plan.

Opting out. You can cancel at any time by replying STOP to any message. You’ll receive one final message confirming you’ve been unsubscribed. After that, you won’t receive more marketing texts unless you opt in again. To rejoin, text JOIN to 717-502-2564.

Help. Reply HELP to any message, call us at 717-502-2564, or email purramedspa@gmail.com.

Carrier liability. Mobile carriers are not liable for delayed or undelivered messages.

Your number. You confirm that you are the account holder for the mobile number you provided, or that you have the account holder’s permission. If you change or give up your number, please let us know so we can update our records.

Health information and emergencies. Our marketing texts will not include details about your medical history or treatments. Text messaging is not a secure way to share health information, so please don’t text us private medical details. Text messages are not monitored for medical emergencies. If you are having a medical emergency, call 911.

Privacy. Your information is handled according to our Privacy Policy. We do not sell or share your mobile number or text messaging consent with third parties for their marketing purposes.

Changes. We may update these SMS terms from time to time. Updates will be posted on this page.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date."

privacy policy (effective 10/2026)

We accept cash, card, and Cherry financing as payment at the time of your appointment. Purra Plus members may apply any available funds from their patient wallet toward their appointment. Additionally, eligible rewards programs (such as Aspire, X+, etc.) can be applied to reduce the total cost of your treatment. No, venmo or cash app are NOT applicable payment methods at this time.

payments

text message (SMS)

If you opt in to receive text messages from Purra MedSpa, we collect your mobile phone number and a record of your consent. We use this information to send the appointment reminders, promotions, and updates you’ve agreed to receive. Message frequency varies, and message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. The only exception is the service providers who help us deliver our text messages, such as our messaging platform. Those providers may not use your information for any other purpose. For full details, see our SMS Terms.

Then renumber the current sections 8 and 9 to 9 and 10.